Question 1

Watch a quick introduction to Microsoft Dragon Copilot

Accepted Answer

Below are two short videos to help you understand what Microsoft Dragon Copilot is and how it supports clinical documentation workflows. Learn More Request a Trial / POC Request Access to Full Features Review Video

Question 2

What is Microsoft Dragon Copilot (MDC)?

Accepted Answer

Microsoft Dragon Copilot is a healthcare-focused clinical documentation solution that combines Front-End Dictation , Ambient Documentation , and an AI Assistant —all in one platform. Front-End Dictation: medical speech recognition for dictation and edits. Ambient Documentation: records the encounter and drafts the note automatically. AI Assistant: helps refine, restructure, and improve notes using natural-language prompts.

Question 3

Is Microsoft Dragon Copilot the same as Microsoft Copilot or Office Copilot?

Accepted Answer

No. Microsoft Dragon Copilot is not Microsoft Copilot (Office/Work) and it is not a general-purpose AI assistant. It is built specifically for healthcare clinical documentation .

Question 4

Is Microsoft Dragon Copilot the same as Nuance DAX Copilot?

Accepted Answer

Microsoft Dragon Copilot is the new generation clinical documentation platform that expands on the ambient documentation experience by combining ambient note creation , Dragon medical dictation , and built-in AI tools in one solution. It also offers broader platform flexibility than earlier DAX Copilot workflows. Microsoft Dragon Copilot supports Windows , macOS , Chromebook , Android , and iPhone/iPad workflows. Earlier DAX Copilot workflows were more limited, primarily centered on Windows and iPhone . Bottom line: Microsoft Dragon Copilot is not just a rename of DAX Copilot. It is a broader platform with expanded device support, integrated Dragon dictation capabilities, and more unified AI-driven documentation tools.

Question 5

Which Dragon Copilot subscription should I choose?

Accepted Answer

The best subscription depends on your organization size, how many clinicians will use the AI features, and whether you need predictable pricing or usage-based billing. Quick guidance: Most private practices and clinics with under 100 clinicians typically benefit most from the Physician Practice license because it includes the core AI capabilities in a predictable per-user model. Use this chart as a starting point: PAYG caution: If AI usage is high or unmanaged, PAYG costs can exceed the cost of a full per-user subscription. We recommend setting budgets/alerts and monitoring usage regularly.

Question 6

When should we choose Flex instead of a full per-user subscription?

Accepted Answer

Flex can make sense when: Your AI usage varies significantly by clinician (some use ambient daily, others rarely). You want a lower upfront commitment and plan to expand AI usage gradually. You are transitioning from Dragon Medical One and testing AI workflows over time. You have strong controls for Azure usage monitoring (budgets, alerts, reporting). A full per-user subscription is usually better when: You want predictable monthly costs and simplified budgeting. Most clinicians will use ambient + AI features regularly. You want to avoid surprises from usage-based consumption.

Question 7

We have more than 100 clinicians. Which option is typically recommended?

Accepted Answer

For most organizations with 100+ clinicians , the typical recommendation is Physician Per User (enterprise per-user licensing) or Physician Flex if you prefer usage-based AI billing. Important: The Physician Practice license is intended for organizations with up to 100 clinicians per tenant .

Question 8

What can I buy directly from Microsoft, and what is available through DictationOne?

Accepted Answer

Microsoft purchasing channels commonly offer enterprise licensing options (such as full per-user and Flex models). However, the Physician Practice licensing model (recommended for many practices under 100 users) is typically offered through authorized healthcare partners. DictationOne advantage: We can guide you to the most economical option for your organization size and workflow, and provide live onboarding assistance and support. Buy Microsoft Dragon Copilot Request Trial / POC

Question 9

What support do I get through DictationOne vs. purchasing elsewhere?

Accepted Answer

Through DictationOne: Live support from a real person (phone and email) Guided onboarding and implementation support Help with Microsoft Entra tenant readiness and deployment planning Workflow guidance for providers and administrators Direct purchase channels: Support is typically limited to Microsoft's standard support paths and may not include hands-on workflow guidance Implementation and training assistance may be limited or require separate services Important: Our subscriptions are provided as 12-month (annual) terms. Buy Now Request Trial / POC

Question 10

What Windows and Windows Server versions are supported for the desktop application?

Accepted Answer

Windows Desktop Application supported operating systems include: Windows 11 Windows Server 2016 Windows Server 2019 Windows Server 2022 Windows 10: If you are on Windows 10, the web browser version can often be used for documentation workflows, but full cursor-based dictation into external applications is best supported in Windows 11 environments.

Question 11

What iOS version is required, and does Dragon Copilot support iPad?

Accepted Answer

The Dragon Copilot mobile app requires iOS 17 or newer and can be used on iPhone and iPad . Common iOS/iPadOS workflows include: Capturing encounter audio (ambient workflows) Reviewing and editing notes Managing patient sessions

Question 12

Does Dragon Copilot support Android phones and tablets?

Accepted Answer

Yes. Dragon Copilot supports Android devices , including Android phones and Android tablets , via the app store. Capturing encounter audio (ambient workflows) Reviewing and editing generated documentation Managing sessions away from the workstation

Question 13

What platforms does Microsoft Dragon Copilot support?

Accepted Answer

Microsoft Dragon Copilot can be used across multiple devices. The available features depend on which version you use. Windows Desktop Application (Installed) Web Browser Version (Chrome or Microsoft Edge) macOS (Web Browser Version only — the macOS app is no longer available) iOS App (Apple App Store) Android App (Google Play Store) Chromebook (Web Browser Version) Browser Extensions for Google Chrome and Microsoft Edge Important: The Windows desktop application provides the most complete experience, including dictation at the cursor.

Question 14

What is the difference between the Windows Desktop App and the Web Browser version?

Accepted Answer

Windows Desktop Application (Installed) is recommended when you need: Dictation at the cursor into other applications (EHR, web forms, Microsoft Word, etc.) Full dictation editing and navigation capabilities Advanced workflows that rely on desktop-level integrations Web Browser Version is recommended when you need access without installing software. It supports: Starting or managing sessions Reviewing and editing generated notes Core documentation workflow from Chrome or Edge Note: The web browser version is ideal for compatibility (including Windows 10, macOS, Chromebook), but it does not provide full cursor-based dictation into external applications.

Question 15

Does Dragon Copilot support Windows 10?

Accepted Answer

The full installed Windows desktop application is designed for modern Windows environments (recommended: Windows 11). If you are on Windows 10 , you can typically use the web browser version for documentation workflows. Tip: If your workflow requires dictation at the cursor inside your EHR or other apps, Windows 11 with the installed desktop app is strongly recommended.

Question 16

How does Mac support work?

Accepted Answer

The Microsoft Dragon Copilot macOS app is no longer available and is not supported. On macOS , Dragon Copilot is accessed through the web browser version only , using Google Chrome or Microsoft Edge . Common macOS workflows include starting and managing sessions, reviewing and editing notes, and using AI assistance within the Dragon Copilot web workflow. Important: Full cursor-based dictation into external applications is a Windows desktop capability and is not available on Mac. On Mac, Dragon Copilot is used entirely through the web browser.

Question 17

How does mobile support work (iOS and Android)?

Accepted Answer

Dragon Copilot is available as a mobile app for both iOS (Apple App Store) and Android (Google Play Store). Mobile is commonly used for: Capturing encounter audio (ambient recording workflows) Reviewing, editing, and managing notes Working away from the workstation Note: Mobile is not intended for dictation at the cursor into external desktop applications.

Question 18

Can I use Dragon Copilot on a Chromebook?

Accepted Answer

Yes. On ChromeOS / Chromebook , Dragon Copilot can typically be used through web browser access (typically Google Chrome) or app-based access where supported through the Play Store environment. Note: Chromebook workflows are generally browser-based or app-based where supported, and do not provide full cursor-based dictation into external desktop applications.

Question 19

Which version supports dictation directly at the cursor in other applications?

Accepted Answer

Only the installed Windows desktop application supports full dictation at the cursor into other applications, such as an EHR, web forms, or Microsoft Office. Summary: If your workflow requires dictation directly into your EHR, the Windows installed (desktop) version is required.

Question 20

What EHR / EMR systems does Microsoft Dragon Copilot support?

Accepted Answer

Microsoft Dragon Copilot continues to expand its ecosystem of clinical app connectors and integrations . Many commonly used EHR systems already have available connectors, and Microsoft is actively adding more on an ongoing basis. Available clinical app connectors (as of July 2026): Epic Athena (athenahealth) Clinically Speaking Meditech Nexus Clinical TruBridge Provisions Group Important: The list of integrations is continuously growing as Microsoft adds new connectors and expands compatibility. We constantly add more — check back or contact us if you don't see your EHR listed. Don't see your EHR? You can request a custom clinical app connector . Reach out to us and we'll work with you on integration options: Request a Custom Connector

Question 21

How much do clinical app connectors cost?

Accepted Answer

Clinical app connectors are available as an optional monthly add-on to your Dragon Copilot subscription. Pricing is $85/month per connector (MSRP $99/month — you save $14/month). If your EHR requires a custom connector that is not in the available list, pricing is quoted based on your integration requirements. Select "Custom Connector" at checkout to request a quote — no charge is added until a quote is approved. You can also browse additional Dragon Copilot apps and connectors on the Microsoft Marketplace — including free apps and premium add-ons available for purchase directly from us as part of your MDC subscription: Browse Microsoft Marketplace Apps Add Clinical App Connector Get a Quote

Question 22

What if my EHR is not yet integrated?

Accepted Answer

Even if your EHR does not yet have a direct integration, Microsoft Dragon Copilot can still be used effectively. Generate structured clinical notes using ambient or dictation workflows Review and edit the note within Dragon Copilot Manually copy and paste or transfer the finalized note into your EHR Bottom line: You do not need a full integration to start using Dragon Copilot. Many providers begin with manual workflows and transition to integrations later.

Question 23

Does Dragon Copilot work with eClinicalWorks (ECW)?

Accepted Answer

Yes. eClinicalWorks (ECW) can be used with Microsoft Dragon Copilot workflows, even without a direct integration. In addition, ECW Scribe is supported and can be used together with Dragon Copilot-generated content. New: We provide optimized prompt configurations for ECW workflows, allowing you to generate structured notes that align well with ECW Scribe and clinical documentation requirements. Generate notes using ambient recording or dictation Apply ECW-optimized prompts/templates Transfer notes into ECW or ECW Scribe workflow

Question 24

What do we need to get started (trial/POC request)?

Accepted Answer

To begin the onboarding process, we require a detailed request form to be completed so we can confirm your environment, platform needs, and deployment requirements. Complete the Trial / POC Request Form

Question 25

How do I access Dragon Copilot and download the applications?

Accepted Answer

Web Access (Recommended First Step) You can access Dragon Copilot directly from your browser: https://www.copilot.us.dragon.com/ For best performance, use Google Chrome or Microsoft Edge . Optional — Recommended for best experience: Open Chrome or Microsoft Edge Click the profile icon (top right) Select "Set up new profile" Choose "Work or school" Sign in using your Dragon Copilot credentials Go to: Launch Dragon Copilot Note: If your computer already has another Microsoft account signed in, you may be prompted to sign into all apps. Select "No, this app only" to avoid conflicts. Desktop and Mobile Downloads Windows Desktop Application: Download Windows Installer Windows Standalone ZIP Version: Download ZIP Version After download: Right-click → Properties → Unblock → Apply → Extract iPhone and iPad: Download from Apple App Store macOS: Web browser only (Chrome or Edge) — no Mac app is available Android and Chromebook: Download from Google Play Important: Use your assigned Dragon Copilot login credentials for all platforms (web, desktop, and mobile).

Question 26

Do I need a Microsoft business (Entra) account to use Dragon Copilot?

Accepted Answer

Yes. Dragon Copilot requires a Microsoft organizational account that uses Microsoft Entra (formerly Azure Active Directory). Personal Microsoft accounts (such as Outlook.com, Hotmail, or Gmail-based logins) are not supported for setup and use. Good news: Our support team will assist you with tenant setup and any related configuration questions.

Question 27

What if my practice does not currently have a Microsoft tenant?

Accepted Answer

If your organization does not already have a Microsoft tenant, our team will guide you through the full setup process. Confirm whether a Microsoft tenant already exists Create a new organizational tenant if needed Configure access and licensing requirements Prepare users for onboarding and login Important: We provide assistance throughout the setup process to ensure everything is configured correctly before you begin using Dragon Copilot.

Question 28

What licensing options are available?

Accepted Answer

Microsoft Dragon Copilot offers multiple licensing models for different healthcare environments. The most common options include: Physician Per User (predictable per-user subscription) Physician Flex (per-user base + usage-based AI features) PAYG Consumption (usage-based AI add-on for Flex) Physician Practice Per User (for practices up to 100 clinicians)

Question 29

What is the difference between Microsoft Dragon Copilot Physician Practice (Per User) and Physician Per User?

Accepted Answer

Both subscriptions provide Microsoft Dragon Copilot clinical documentation capabilities, but the Physician Per User version includes additional enterprise-grade functionality not included in the Physician Practice (Per User) version. Simple summary: Physician Practice is usually the best fit for smaller practices that want a more economical, predictable subscription. Physician Per User is better for organizations that need deeper admin control, broader integrations, advanced analytics, and enterprise deployment flexibility.

Question 30

What should we know about PAYG (Pay-As-You-Go) usage?

Accepted Answer

PAYG can be useful for organizations that want lower upfront costs, but it is important to monitor usage carefully. If usage is high or uncontrolled, PAYG costs can exceed the cost of a full per-user subscription. Recommendation: Use budgeting controls and usage limits where possible to avoid unexpected billing.

Question 31

What is the subscription term?

Accepted Answer

Our Dragon Copilot subscriptions are provided as 12-month (annual) terms . Note: This structure is designed to keep billing predictable and support onboarding, training, and long-term success.

Question 32

How do I cancel my subscription?

Accepted Answer

To cancel a subscription, send an email to sales@dictationone.com from the email address associated with your subscription . Please include: which subscription you want to cancel, and which users should be cancelled. We will confirm once the cancellation has been processed.

Question 33

How do I request a demo or start a Trial / Proof of Concept?

Accepted Answer

Use the links below to request a demo, start the onboarding process, or contact our team. Request Trial / POC Learn More Email Sales

Question 34

How do I get technical support?

Accepted Answer

Email: support@dictationone.com or call 1-929-575-4500 Ext. 100 Submit a Support Ticket

Microsoft Dragon Copilot (MDC) FAQ

Quick Introduction Videos

About Microsoft Dragon Copilot

Which Subscription Is Recommended for Me?

Purchasing Options and Support

Devices and System Requirements

Supported Platforms and Versions

EHR / EMR Integrations

Getting Started and Account Requirements

Licensing and Subscription

Support and Next Steps

Still have questions?