Support Center

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Connect to a Support Agent

Need help right now?

Connect instantly with a DictationOne technician. Pick your preferred tool below and set it as your default for one-tap access on the go.

★ Pick a tool and tap the star to set your default

Tap the star on any tool to set it as your default, then use “Connect Now” for one-tap access.

Quick Assist

Built into Windows — ideal for screen sharing

Zoom

Join our support video room instantly

Microsoft Teams

Jump into a Teams meeting on the go

If Quick Assist doesn't open
  • Press Ctrl + Windows + Q to open it manually, or
  • Press the Windows key, type Quick Assist, and open it.
  • Choose Get help and enter the code from your technician.

Direct link to this section: /support#remote-support

Let us help you save Time & Money!

Are you spending too much time helping your colleagues with hardware and software support?
Are you looking for assistance with workflow design?
Looking to get the most out of your current solutions?
Is your current dictation or transcription solution right for you?

These questions may seem overwhelming now but we are here for you.

One of the reasons we provide best in industry service and support is because we are the leading Dictation and Transcription product experts in North America. Our staff is highly trained and equipped to handle some of the most complex installations in the industry. Also provided are custom support services for those who want the reassurance that their dictation systems are being implemented and supported by experts in the field.

We provide complete technical support for the top names in Professional Dictation: Philips - Speech Processing solutions, Nuance, Olympus Professional and Consumer Audio Products, and many more. Our services are targeted at supporting Healthcare, Legal, Government, and Business professionals with their mobile, cloud, and workstation centered technology.

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