Submit a Support Ticket

Tell us about your issue and we'll get back to you as soon as possible.

Your Information

Account Access

Can you log into your YB Sales account?

Related Order or Subscription

Have an account? to select from your existing orders automatically.

Issue Details

Computer Access & IT

Are you the administrator on your computer? (Needed for software installation or remote sessions.)

Callback Preference

Response Time:

We typically respond within 24 business hours. For urgent issues, call 1-718-237-8844.

Add a Support Plan to Your Ticket

Prefer guaranteed priority support? Add one of our support contracts below — our team can include it with your ticket follow-up.

Quick 1-on-1 remote installation support for dictation and transcription hardware and software — up to 20 minutes.

$59.99$49.00

1-on-1 remote installation support for dictation and transcription hardware and software — up to 60 minutes.

$99.00

One hour of online remote support for dictation and transcription hardware and software.

$149.99$129.00

Flexible, hourly-based training tailored to your organization's needs. Delivered remotely by Clinically Speaking with installation, configuration, and hands-on instruction.

$175.00

One hour of on-site installation or support for dictation and transcription hardware and software — within the New York Metro Area.

$224.00$174.99

One hour of on-site installation and product support for dictation and transcription hardware and software.

$249.00$199.00

One hour of online remote installation, product support, and training for dictation and transcription hardware and software.

$349.00$249.00

Up to 4 hours of online remote setup, configuration, customization, and training for dictation and transcription hardware and software.

$599.00

Unlimited online remote troubleshooting, support, and training for 12 months. Our most popular annual support contract.

$1499.99$899.99

One full day of on-site training and customization for dictation and transcription hardware and software.

$2499.00

Unlimited online remote troubleshooting, support, and training for 12 months. Covers all dictation and transcription hardware and software.

$2999.99$2499.99

Empower your organization to scale training internally with expert-led onboarding and trainer enablement. Ideal for healthcare organizations with 10 or more users.

$4900.00