Subscription Policy & Terms of Sale
These terms apply to all hosted subscription products purchased through DictationOne. Please review the terms below before completing your subscription purchase.
This policy applies to:
Quick Summary
- Subscriptions cannot be canceled mid-term.
- Licenses can be reassigned to a different user once per 12-month period.
- Billing recurs automatically for the full subscription term.
- New licenses include a one-time implementation fee.
- Renewals include annual maintenance within the monthly plan price.
- Auto-renewal occurs at the end of each term unless cancelled 30 days prior.
Need Multiple Users or Have a Large Team?
Request a quote for multi-user pricing or ask about current promotions we may have available. We work with practices of all sizes to find the most economical option.
Subscription Policy Details
Non-Cancellable Subscription Term
All subscription licenses are purchased for a fixed term (monthly or annual) and are non-cancellable for the duration of the subscription term. Early termination does not entitle the subscriber to a prorated refund of fees already paid.
License Reassignment
Subscription licenses may be reassigned to a different user if the original user leaves the organization, changes roles, or no longer requires access. Each license may be reassigned once per 12-month period. To request a reassignment, contact our support team with the current and new user details (name and email).
Billing & Auto-Renewal
Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on the selected plan). The credit card on file will be automatically charged for each billing cycle for the full duration of the subscription term. Annual subscriptions auto-renew onto subsequent terms unless a cancellation request is submitted at least 30 days prior to the end of the current term.
End User License Agreement (EULA)
Use of these products is governed by the Nuance Healthcare Hosted Services Subscription Agreement and the applicable End User License Agreement (EULA). By purchasing a subscription, the purchasing entity agrees to be bound by the terms of the EULA.
Implementation & Maintenance Fees
New subscriptions are subject to a one-time implementation fee per license. Renewal subscriptions include an annual account maintenance fee within the monthly plan price. These fees are non-refundable once the service has been provisioned.
Nuance® Healthcare Hosted Services Agreement
This page references the official Nuance® Healthcare Hosted Services Subscription Agreement, including the applicable HIPAA Business Associate Addendum (BAA), governing the use of Dragon® Medical One, PowerMic® Mobile, and other Nuance-hosted healthcare services.
Dragon Medical One is a cloud-based service hosted and operated by Nuance Communications, Inc. Use of the service is subject to Nuance's official legal agreements.
Agreement Overview
- Hosted Services Subscription Agreement
- End User License Rights
- Subscription Term & Renewal
- Data Usage & Security
- HIPAA Compliance & PHI Handling
HIPAA Business Associate Agreement (BAA)
Nuance acts as a Business Associate under HIPAA for Dragon Medical One and related hosted services.
The HIPAA Business Associate Addendum governs:
- Use and disclosure of Protected Health Information (PHI)
- Safeguards and security controls
- Breach notification obligations
- Subcontractor compliance
Official Microsoft / Nuance Privacy, Security & HIPAA Resources
For the most current Microsoft and Nuance information regarding privacy, security, HIPAA, and hosted healthcare services, please review the official Microsoft resources below:
- Microsoft Consumer Health Data Privacy Policy
- Microsoft Dragon Copilot Security Whitepaper
- Patient Privacy and HIPAA Information
Optional: Embedded Agreement
Upon request, the full Nuance agreement may be provided as a PDF or embedded document for review.
Terms and Conditions — Dragon Medical One
The following terms are required to be accepted when completing the purchase of Dragon Medical One. This is a copy of the agreement on the dictation.cloud website. We don't have any control to change the Nuance policy.
- I represent that I have the authority to place orders on behalf of the purchasing entity and bind them to the Nuance End User License Agreement (EULA) identified below.
- I have read and agree on behalf of the purchasing entity to the terms of the Nuance Healthcare Hosted Services Subscription Agreement located at dictation.cloud/NuanceMedicalEULA, which I understand is the Nuance EULA that governs the purchasing entity's use of the Dragon Medical One hosted service.
- The initial subscription term for the Dragon Medical One hosted service is 12 months. Subscription is non-cancellable for the duration of the term.
- I authorize the credit card on file to be charged monthly for the full duration of the subscription term, which is non-cancellable.
- The subscription will auto-renew in 12-month intervals unless cancelled 30 days before the end of the current subscription term.
- There is a one-time implementation fee per subscription license.
- A Technical Discovery Assessment will be completed by your Value-Added Reseller to determine if you have a virtual software environment. Virtual environments add complexity to the implementation and additional charges may apply.
- The PowerMic Mobile App is included for free with your new license subscription.
Scope and Application
Dragon Medical USA (DictationOne) is an authorized Reseller of Nuance Dragon Medical One. All billing is conducted by the distributing company.
These Terms of Sale constitute a binding legal contract between the seller and you, the purchaser. These terms apply to all offers, sales, and purchases of third-party products (including hardware, software, license rights, and service use rights resold by us) or access rights to services we directly provide. By ordering any product or service, you signify your acceptance of this agreement.
All accepted orders are final, non-cancelable, and non-refundable, except as specified in the returns policy applicable to your purchase. Payment shall be made by the payment method selected during your order completion process. We will charge credit or debit cards on dispatch of the product or commencement of services.
Nuance Healthcare Hosted Services Subscription Agreement: The full EULA is available at dictation.cloud/NuanceMedicalEULA
DictationOne Data Handling & Remote Support Notice
Version: December 2025
This notice describes DictationOne's standard practices related to data handling and remote support when assisting customers with speech recognition and dictation workflow solutions. This notice is provided for informational purposes only and does not replace any applicable vendor terms, end user license agreements (EULAs), or customer policies.
1) DictationOne Access & Storage
- DictationOne does not request, require, or intentionally collect Protected Health Information ("PHI") in order to fulfill orders or provide standard support.
- DictationOne does not host customer dictations, clinical notes, or patient chart data on DictationOne servers as part of normal operations.
- For real-time/direct dictation workflows, dictated content is processed within the customer's environment and the applicable vendor service environment (as applicable). DictationOne does not store dictated content.
2) Offline Dictation / Philips SpeechLive Workflows
- For workflows that involve Philips SpeechLive, files and related data are stored and processed within the SpeechLive environment per the customer's SpeechLive configuration and vendor terms.
- DictationOne does not control the customer's SpeechLive tenant and does not access customer files unless the customer explicitly authorizes DictationOne to do so for a specific support request.
3) Remote Support Sessions (Minimum Necessary)
- If remote troubleshooting is needed, DictationOne instructs customers to use a test patient chart or de-identified sample text and to close or hide any patient-identifiable information before the session begins.
- Customers remain responsible for ensuring PHI is not displayed during remote sessions.
- If PHI is inadvertently visible, DictationOne will limit access to the minimum necessary to resolve the issue and will not intentionally copy, store, or distribute such information.
4) Customer Responsibilities
- Customers are responsible for their internal HIPAA policies, user training, and configuration of their clinical systems (EHR/EMR), including user permissions, access controls, and retention settings.
- Customers should review and accept the applicable vendor terms associated with the products and services they purchase and use.
5) Dragon Medical One / Vendor EULA
Use of Dragon Medical One and related services is governed by the applicable vendor terms. For convenience, you may review the Dragon EULA at: https://dictation.cloud/NuanceMedicalEULA
Last updated: December 2025
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